Effective Date & Jurisdiction
This Privacy Policy applies to the website, mobile application, and services operated by Dr. Vikash Kapoor & Team. It is governed by Indian law and subject to the jurisdiction of courts in Kolkata, West Bengal.
Information We Collect
We may collect personal information (name, contact details), health information (medical history, diagnosis, treatment), payment information, and technical data (IP address, device/browser information, cookies).
Purpose of Collection
We collect information to provide medical treatment, maintain records, enable telemedicine, process billing/insurance, improve patient care, and comply with Indian law. Medical information is never used for marketing without explicit consent.
Sharing of Information
Information may be shared with your consent, with hospitals/insurance providers, with secure IT service providers, or if required by Indian law. We do not sell or rent medical information.
Security of Information
We adopt reasonable security practices, including encryption, access control, secure hosting, and regular audits, as per the IT Act 2000 and DPDP Act 2023.
Patient Rights
Patients have the right to access their records, request corrections, withdraw consent, request deletion (subject to retention laws), and expect doctor–patient confidentiality.
Telemedicine
Teleconsultations comply with Telemedicine Practice Guidelines, 2020. Prescriptions are valid under Indian law. Consultations are stored only if necessary.
Data Retention
Medical records are retained as per Indian law, typically for a minimum of 3 years or as required.
Children’s Privacy
We do not knowingly collect data from persons under 18 without parental consent.
International Data Transfers
All data is stored within India unless explicit patient consent is given for overseas sharing.
Contact
For grievances, please contact:
Grievance Officer, Dr. Vikash Kapoor & Team, 127, Mukundapur, E. M. Bypass Road, Kolkata – 700099, West Bengal, India, Phone: +91 98310 61250,
